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Monday, January 31, 2011

The Ultimate Customer Service Faux Pas

AT&T overbilling on iPhone, iPad accounts [u] | Electronista

I don't believe that an issue like this can be an accident. I know about AT&T's billing problems. I fought for 2 years to correct thousands of dollars of incorrect billings. Ultimately they handled it properly, but the process required to get them to fix it was exhausting and ridiculous.
While the costs for a company are so great when found guilty of fraud, the systems involved in billing are so important, accurate and robust that a company of the size and history of AT&T is going to have tough time suggesting it was an error. If they admit incompetence in billing systems it calls into question the accuracy of their other systems. Data and telecom systems that they charge their customers billions for. I suppose incompetence is preferable to criminality. What a choice!

Saturday, January 22, 2011

Great Free Powerpoint Templates

Microsoft PowerPoint - Fabulous free templates await: The PPT65 project is complete

Incredible templates available for download free.


Microsoft Corporation

Check out the new preview. Simpler, cleaner and a bit old school. I don't know if I like it.
What do you think?

Tuesday, January 18, 2011

My Blackberry Is Not Working!


Monday, January 17, 2011

More Health issues for Apple CEO

IPhone -Apple CEO to Take Medical Leave

Steve Jobs has fought with very serious health issues since 2004. Hopefully this announcement of a health related leave of absence isn't as serious as his prior bouts with pancreatic cancer and a liver transplant. He is remaining as Apple CEO for the time being.

Best of luck Steve...

Friday, January 14, 2011

Smokin' Lenovo laptop deal - Lenovo G560 067999U 15.6" Notebook, Intel Pentium P6100 (2.0GHz), 4GB DDR3 Memory, 320GB HDD, DVD Super Multi-Drive, Intel GMA HD, Windows 7 Home Premium 64-Bit

Not the top of the line Lenovo, but a VERY good value at just 399.99 with free shipping. Buy it now!

Tuesday, January 11, 2011

Great News for All!

At last, iPhone comes to Verizon | Circuit Breaker - CNET News

Great news for Verizon, Apple and the public. Even AT&T customers potentially benefit from this development as they find themselves having to improve service to keep formerly captive iPhone customers. Hip Hooray!